Checking was 4pm,due to problem with hotel housekeeping, I arrived 2pm as stated on my e.mail, and the time I checked in last year.. I accepted the hotel problem, was given drinks band but told couldn’t use until 3pm, couldn’t leave cases anywhere… reception disagreed that I didn’t have to sit there for 2hrs as check in is always 3pm,,, I was with my disabled friend and had been dropped off at the hotel, so was unable to put my cases in a car,,.. felt that due to hotels problem, we should have at least been able to use our band to get tea/coffee.. nothing was offered regarding the hotel problem of having to wait, to ease holidaymakers situation, I was told bingo is not played at weekends, I said oh ok, but it was played weekend last year, but I know showing the England match would have to have changed things, reception stated No bingo is not played at weekends at all…, that’s fine, but I was made to feel like I was wrong when I just compared this year to last year… although again accepted the problem the hotel had… it was a boring wait sat around and reception didn’t seem to care… and completely disagreed with everything I said about my visit the previous year.., the hotel food was lovely. But won’t be staying there again