One of the worst experiences I’ve had at a hotel was with Michael at the front desk of The Andrew. We were two women traveling and booked a room for the night. I made the reservation at 7 PM, arrived at 8, and Michael claimed he couldn’t find it. Despite showing confirmation emails, he refused to help and dismissed us. He then told us to go find parking on the street at 8:30 PM, offering no assistance while he ignored Expedia’s calls trying to resolve the issue. To make matters worse, when we returned, Michael was helping a guest and said he can park his car, but didn’t care about our situation. When pressed on resolving the reservation, he arrogantly said, “If I want, I can deny your booking.” Michael clearly has no experience, no customer service skills, and treats women with disdain. We felt so uncomfortable that after 3 hours, we left and booked elsewhere. To the management of The Andrew: you need to seriously address what your staff is promoting.