Son Phong Hotels

"Great Hotel"

"Best breakfast"

"The staff was very attentive, nice & courteous. They checked us in very quickly and carried all the luggage to our rooms. The breakfast buffet was delicious. Beautiful courtyard and the surrounding. Great pool. We all loved staying there. Definitely will come back to this nice & peaceful hotel. "

"We booked the Corner Han River View room and really enjoyed our 4D3N stay. The room view was fantastic and the rooftop pool was definitely a highlight. Breakfast was decent but did not particularly wow us. Unfortunately, our experience with Hotels.com was very disappointing. After booking, my reservation stated that the room was a smoking room. As I am sensitive to cigarette smell, I immediately contacted both the hotel and Hotels.com. Hotels.com informed me that there were no non-smoking rooms available in the same category and suggested I downgrade to a lower category room while paying even more than my original booking price. Unsure about this, I contacted the hotel directly and was told that non-smoking rooms were available. Upon check-in, the hotel staff even confirmed that all rooms in the hotel are non-smoking rooms. Had I followed Hotels.com’s advice, I would have paid extra unnecessarily and ended up with a lower category room. This is not my first bad experience with them. Previously, several of my reward nights expired despite me being a frequent user, and no proper explanation was given. The hotel itself was great, but this experience has made us lose trust in Hotels.com completely."

"Clean, spacious, nice services"

"Beautiful property. Kind & helpful staff. I had an issue in our room. Found over a dozen bugs around both beds on our first night. They looked like fat maggots but I’m pretty sure they were actually maggots. Very unsettling. Shared video to front desk. Housekeeping came up to sweep them out the door. But nothing more. Housekeeping handed us bug spray and left. Unacceptable. After finding a few more crawling around the floor an hour later the front desk moved us to another room. Unfortunately the room was a bit of a downgrade from what I reserved. Nothing else was done. Management had not even apologized. The next day I contacted Expedia so I could be refunded the difference in room costs since I had been downgraded. Expedia called the hotel and Koi refused to refund the mere $14 dollar difference. Trust me I’m desperate for $14 it was more about the principle of fairness. Hours later I was called by someone in management and offered a better room & sent a fruit platter for our last night. I did get an apology. Sadly shuffling btwn several rooms we left behind 2 favorite tshirts & phone plug. Traveled across countries to relax only to go through this was disheartening. I do not believe this is a common experience here but it still happened."

"Didn’t like the layout of the bathroom (no doors), but the massage facilities were top notch and the grounds were beautiful. Food was good but not top tier per se. "

"Very nice staff. Good selection at the breakfast buffet. "

"Clean and well stocked room. Love the shower! Staff were friendly and helpful. Unfortunately Pool was closed. Suggest to have better selection for breakfast buffet and switch up everyday."