"Fantastic Location - need to improve maintenance"
Reviewed by Trevor K of "Singapore" on
Apr 17, 2012
Loved the beachfront pool upgrade we received.
Fantastic location and beautiful beach.
It was expensive but we enjoyed our stay.
Service generally good and very cheerful.
Breakfast was very good and the young waiters were very bright and cheerful.
We tried all three restaurants on site but only the poolside one was worth going back to.
Other Negatives: No bell-boy available to take our luggage to the room when we arrived.
Rooms need more maintenance - our pool was rather green, the lights on the steps down to the pool did not work and the sliding door to our patio kept getting stuck. The flyscreen door to the room almost fell apart.
It took more than one request to get the pool cleaned and the lights fixed.
Toiletries not replenished (a half used botttle of body lotion was there when we arrived)
At these 5 star prices, better maintenance and service response is expected.
It is located a bit remote from other areas but we had hired a car so that was not a problem for us.
Lovely beach and usually safe for swimming.
Our private pool overlooking the beach was wonderful!
"This was our second stay"
Reviewed by Lene M of "Singapore" on
Apr 15, 2012
Lovely location right on the beach. Did not use the pool very much as it did not look very clean. I guess its hard for the staff to clean it as people come straight from oily massage and jump in without showering. Really good restaurant Fino with very friendly staff and kids eat for free. Had it not been for our friend who opted to try different places, we would like last year have eaten there every day. Do avoid restaurant Sugar Cane opposite hotel - a real tourist trap, meals are probably all frozen and microwaved, kids meals so small that they would not even feed a baby. So disgusted with the service, all meals came randomly, one child served another not. Not worth it when having to pay for kids meals that are so small that they would need 3 or 4 meals to be full. Make use of Fino and for lunch go to la Tasca.(their dinner buffet for kids is not good, but meals are great). Roomwise we stayed in a Royal Family suite with a full minibar included, which is really worth the money as the unit is closer to the beach than the ordinary rooms.
"Excellent resort for those who want isolation"
Reviewed by Najmul of "Singapore" on
Jul 10, 2011
I booked this hotel for 2 nights towards the end of my 6 night stay at Phuket because it was nearer to the airport compared to my previous hotel. Service wise, this would be the best service I have experienced in all my travels. The only drawback about this resort would be its location. Its really isolated towards the northwest of Phuket, and if you are going into the hotel for the first time, the only way is through car-hire or taxi which can be very expensive. But for those couples looked for a "city noise" free experience at Phuket, this is the hotel you should be looking for. They provide morning shuttle service into Phuket town in the morning and into Patong beach in the evening.
I booked for the Jacuzzi Suite, and was very pleased with the spaciousness of the room, but was sorely disappointed with the Jacuzzi. While the main water flow for the Jacuzzi worked, the pump didn't work at all. And when I tried to drain the water, it couldn't drain at all. A call for the service person didn't work at all, as all he could offer was to press a button to drain the water, which didn't work in the first place.
Another issue I had was the shower and toilet screen doors. I think they got the screen pasted on the wrong side of the door, as i could see the person inside the shower/toilet while the person inside couldn't see anything! I hope the maintenance staff at Bundarika something about this!
Breakfast was free as it was part of the package that I booked. No complains here. Wide array of food, and very tastefully done. The nearby layan beach which is just a short walking distance is very beautiful with clear blue water provided you go at the right time which is around in the afternoon.
All in all, if you want isolation from the city and peace during your stay , you wont regret staying here. I must add that you might see some geckos(lizards) in your room, but they aren't harmful at all unless you get grossed out by lizards. These are just part and parcel of living in th